Report + Support offers you the option to opt into messaging when reporting anonymously
What is messaging?
Messaging allows you to continue to discuss your report with an advisor after you’ve submitted it, whilst remaining anonymous. During the process of filling in the reporting questions, you’ll be given the option to opt in. This will generate a 16-character code, which you must keep a record of to access the report and messaging service in the future. There is no way to recover this code if you do not save it, and if you forget the code, you will not be able to access the messaging service. If you already have a code, you can access the service from the login page.
Once you are logged in, you can send direct messages to your case worker, and they can respond to you.
What can I use messaging to talk about?
On the messaging service, you can ask for updates on how your report is being managed. You can ask questions about your report and receive written information about support services available to you based on the information you have provided within your report. The case worker may also ask you questions about your report, but you don't need to provide answers to any questions. [edit based on what your organisation offers]
It is important to understand that this is not an instant messaging service and should not be used to access emergency support. We aim to respond to the messaging service in [insert SLA here].
Will I have to provide any personal information?
When reporting anonymously, we don’t collect any information that may identify you. It’s completely anonymous, and it’s entirely up to you to decide whether to provide any information that could identify you. Remember that the details of an incident that you share may also identify you, as well as any obvious personal information such as your name or email address.
Can I communicate via email or phone instead?
If you wish to communicate via email or phone, we recommend you use the reporting route with contact details.