1. How does anonymous reporting work?
Our platform allows individuals to submit reports confidentially without revealing their identity. We use secure encryption and do not track IP addresses to ensure anonymity. Once a report is submitted, it is reviewed by the appropriate team, who will take necessary action based on the information provided.
2. Will my identity be completely protected?
Yes. We do not collect any personal information unless you choose to provide it. We use secure technology to ensure your report cannot be traced back to you.
3. What types of incidents can I report?
You can report any of the following:
- Bullying
- Harassment related to a protected characteristic
- General harassment or stalking
- Sexual misconduct
- Domestic and relationship abuse, including controlling behaviour
- A hate crime or incident
- Discrimination
- An assault
- Wellbeing concern
- Freedom of speech concern
You can also select ‘I’m not sure’ or enter to describe your experience in your own words.
4. What happens after I submit a report?
Once your report is received, it is carefully reviewed by our team. If necessary, the report is forwarded to the appropriate internal departments for appropriate and proportionate action. While we may not be able to provide updates on your report directly to you (as we don’t collect contact information), all reports are taken seriously and addressed accordingly. When action is taken on an anonymous report, we are careful not to risk compromising the anonymity of the reporter.
5. Can I receive updates on my report?
Yes, if you choose to opt in to our anonymous messaging service and create a secure login when submitting your report, you may be able to check on the status of your case while maintaining anonymity. However, due to privacy policies, we may not be able to disclose certain details, such as the status of an investigation.
6. Can I have a continued conversation with the team reviewing my report?
Yes! Our platform offers a secure messaging feature that allows you to communicate with the team handling your report while keeping your identity anonymous. To learn more about how to use this feature, visit our messaging guide [Insert Link].
7. How can I ensure my anonymity when submitting a report?
Do not include personal details that may reveal your identity.
8. Will my report be investigated if I don’t provide my contact information?
This depends on the content of your report. Providing contact details can help with follow-up questions, which makes it more likely that an investigation and substantial action could be taken. However, anonymous reports are still taken seriously, investigated and acted on where possible based on the information provided.
9. Can someone find out if it was me who submitted the report?
No. Our system is designed to protect your identity. We do not store identifiable information unless you voluntarily provide it.
10. What should I include in my report?
You get to choose the information and level of detail that you feel comfortable sharing with us. This could include...
- A clear description of the incident.
- Date, time, and location (if applicable).
- Names or descriptions of those involved.
- Any supporting evidence (documents, screenshots, etc.).
- Any witnesses who may have seen the incident.
11. What happens if someone submits a false report?
Knowingly submitting false or misleading information is taken seriously and may result in disciplinary action. Our team reviews all reports thoroughly and assesses credibility before taking action. It’s important to note that false reporting is rare and should not be conflated with something being unproven or unsubstantiated.
12. Is your platform compliant with whistleblower protection laws?
Yes. Our platform complies with relevant whistleblower protection laws and ensures that individuals reporting in good faith are safeguarded from retaliation.
13. Can I withdraw or update my report?
Yes, if you choose to create a secure login when submitting your report, you can provide additional information and request that it be withdrawn. However, if you did not create a secure login and your report was submitted completely anonymously (with no identifiable information), we cannot trace or modify your report after submission.
14. Who reviews the reports?
Reports are reviewed by a dedicated and trained team that ensures confidentiality and proper handling of each case. Depending on the nature of the report, it may be escalated to relevant internal departments.
15. How quickly will my report be addressed?
While response times vary depending on the complexity of the case, we strive to review and act on reports as soon as possible. We review all reports within [Inset SLA], and urgent matters are prioritised accordingly.